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ACCG Retirement Services: Guiding Principles and Corporate Values

Guiding Principles

Personal Service.  We're committed to providing personal, face-to-face service to each and every one of our local government clients.  While any comprehensive defined benefit, 401(a), and 457 program must use a variety of participant communications channels, we believe the relationship begins – and grows – with personal, face-to-face communications.  We have 8 registered representatives of ACCG Retirement Services that meet one on one with plan participants to provide personal service to our clients. ACCG Retirement Services representatives work with plan sponsors and participants toward successful outcomes.

Program Flexibility.  The retirement programs we offer allow for a wide variety of customization and coordination among the types of retirement plans you offer your employees.  This enables us to tailor our programs to fit your specific needs.   

Corporate Values. Three primary corporate values continuously guide ACCG Retirement Services behavior and activities.  Only by achieving and maintaining these can we earn an extraordinarily high level of trust with our clients and their employees.

• Premier Customer Service
   Do what is right for the customer
   Empathize, inform and educate

• Operational Excellence
   Achieve consistent technological enhancement
   Meet or exceed performance standards

• Objective Advice and Counsel

24/7 On-Line Access // Phone Support // Dedicated Representative // Excellent Customer Service // Find your Representative